Shipping & Returns

Returns

How Returns Work…

Returns for unopened or unused items will gladly be accepted by Trident Fence within 30 days of receiving your purchase. You may use your order number as a return authorization number (RMA) for the shipment. Give your local carrier (UPS, FedEx, etc.) a call to schedule a time to come pick up your return or stop by their office. The customer is responsible for all charges associated with the return shipment, as well as any freight costs incurred for the outbound shipment.

Please return items that are in good, re-sellable condition. Kits must be returned in full and unopened. We will not accept unused items that are part of the kits.

Please return to:

Trident Fence

Attn: Returns

144 Cleveland Ave. Waynesboro, PA 17268

 

Please add your name and invoice # on the returning order to help Trident Fence staff. Refunds will be credited once items are returned to Trident Fence.

There is also a 10% restocking fee applied to all returned items. Customers are responsible for customs and brokerage charges for all return packages sent from Canada back to our warehouse in Pennsylvania.

Please keep note of your return tracking # information for faster processing of your credit.

 

Warranty Information

Trident Fence stands behind the products sold through their website and will honor any warranties or guarantees within 30 days of purchase. Upon receiving the product, if there is a manufacturer error, please call us immediately and we would be happy to help!

 

Price Match Guarantee

We will beat the competition's retail price on identical product. To qualify for a price match, the item and price must be shown in writing through a projected cost quote, product web page or other acceptable means. Verbal price quotes may not be matched.

If you have questions concerning Trident Fence product price match guarantee, please call us at 866-290-0244 or email customerservice@tridentfence.com.

 

 

Shipping

Free shipping on orders over $99 (with some exclusions)There will be additional shipping costs on items requiring freight shipping. These items will note that freight shipping is required and there will be additional costs for shipment. If you would like to inquire about shipping costs on a freight item before placing your order, please proceed by adding the items to your cart and filling out your address. The freight will calculate for you automatically.

***Items such as Fixed Knot Rolls, Fixed Knot Posts, Fixed Knot Gates, T-Posts and 10' Pipe ARE NOT ELIGIBLE for Free Shipping due to their size and weight. These items will be noted with a message that shipping charges apply on the product page.

**¹Any U.S. islands, Alaska, Hawaii, APO's, FPO's, Foreign Orders and some Custom Orders will have additional shipping and/or handling charges quoted and added to their order. Customs, duties, and other tariffs are the responsibility of the customer. Some products cannot be shipped outside the US. 

*** In some circumstances it may be necessary to add shipping charges to orders which would usually qualify for free shipping. Shipments going to islands or remote areas not covered by standard delivery services will have an additional cost.

*** Free shipping does not apply to wholesale customers.

 

Expedited Shipping

When carriers can participate in expedited shipping, this results in a faster delivery time with the carrier. Orders will not process any faster in the warehouse unless priority processing is purchased in addition to the expedited shipping charge.

**Disclaimer: We are NOT responsible for a guaranteed delivery date. Please advise scheduling installers AFTER receiving your product.

 

Tracking

Customers are sent tracking information to their emails as soon as the product ships. If there is a concern with your order, please feel free to give us a call.

 

What to expect with your Freight (LTL) order:

Please note: Customers must be home for freight deliveries. Carriers will call during normal business hours (M-F 8:00am-5:00pm) to schedule a time for delivery. We ask that during the ordering process you provide us with an accessible phone number so the carriers can easily reach you.

Most orders will come on one or more pallets. Do not worry, underneath all of the shrink wrap will be smaller boxes that are packaged to be unloaded by hand. Every pallet will be custom sized. This means that liftgates may not always be available to use. Plan on grabbing a friend and unloading the truck!

If you have an unpaved driveway or a small loading area—carriers may not be able to pull their truck onto your property due to being unable to turn around, which could result in a curbside delivery.

Drivers are NOT required to help you unload the truck, but most will be happy to help. Be sure to hustle as the drivers have limited time at each stop.

***With Fixed Knot ONLY orders, you will always have a liftgate unless you add posts that are longer than 100”. These are HEAVY rolls of fencing. Please be mindful that most customers who purchase Fixed Knot will use machinery or use 3+ helpers to unload these rolls.

Trident Fence has very little control of the delivery process, but we are here to help! Contact us at any time during the delivery process at 866-290-0244.

 

Damages and Missing Content

*IMPORTANT*

When your order is delivered, please inspect the packaging. If boxes are damaged, we ask that you take pictures of the damage and DO NOT refuse delivery. (We will need pictures to let the shippers to know that items were damaged during the delivery) Be sure to note which boxes are damaged on the delivery receipt.

Before you give us a call, review your packing slip to make sure items are accounted for and note which items specifically were damaged in transit.

 

For smaller purchases…

Trident Fence uses USPS for small orders and Fed-Ex or UPS for medium and large orders. We will send you tracking information as soon as your product leaves our warehouse.

 

Processing and Priority Processing

Normal Processing

Processing time will vary based on volume. We will ship out products in the order in which they were received. During normal season (July-February), orders typically take 1-5 business days to process. During peak season (March-June), smaller orders typically take 2-5 business days to process, while larger orders can take 6-10 business days process.

Priority Processing

Outside of our peak season, we offer priority processing. This means your order is bumped up to the front of the line and will be shipped out as soon as possible. Be mindful of when you are placing the order.  If the order is placed before 1pm EST, it will ship the same day. Any time after 1pm EST, it will begin to process the following day. We need time to prepare your order before the carriers come for pickup.

*** Business days do not include WEEKENDS***